Wise

5 days ago

High Volume Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own customer cases end-to-end across email and live channels, driving first-contact resolution in a high-volume environment. Diagnose complex issues creatively, coordinate with teams like KYC and Financial Crime, and treat every interaction as a retention opportunity. Maintain KPI adherence, perform root-cause analysis to reduce friction, and document scalable fixes to improve the customer support playbook—while staying compliant with regulation.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take cradle-to-grave ownership of customer enquiries and issues as the single point of contact until resolution.
•Manage high-volume workflows across different channels without sacrificing service quality.
•Diagnose complex issues using creative problem solving, moving beyond standard operating procedures when needed.
•Deliver retention and loyalty outcomes by identifying at-risk signals, de-escalating friction, and educating customers to add value.
•Maintain KPI adherence, perform root-cause analysis on recurring trends, and document scalable resolutions and fixes.

Pay and Benefits

Salary: USD 29.6 - 34.8 hourly

Key Requirements

•2+ years in a customer-facing role, preferably in a high-volume, high-growth, complex customer servicing environment (e.g., FinTech, SaaS, Tech).
•A retention-focused mindset: support as revenue protection and the ability to turn dissatisfied customers into loyal promoters.
•Strong accountability to close the loop and drive resolution even when the answer isn’t immediately obvious.
•Comfort with autonomy and making decisions while staying compliant with regulation.
•Exceptional written and verbal communication to explain complex concepts simply and deliver difficult news professionally.

Experience:2+ yearsFintechSaaSTech

Skills:CommunicationEmpathyAccountabilityCritical thinkingCollaboration

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

5 days ago

High Volume Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take cradle-to-grave ownership of customer enquiries and issues as the single point of contact until resolution.
•Manage high-volume workflows across different channels without sacrificing service quality.
•Diagnose complex issues using creative problem solving, moving beyond standard operating procedures when needed.
•Deliver retention and loyalty outcomes by identifying at-risk signals, de-escalating friction, and educating customers to add value.
•Maintain KPI adherence, perform root-cause analysis on recurring trends, and document scalable resolutions and fixes.

Pay and Benefits

Salary: USD 29.6 - 34.8 hourly

Key Requirements

•2+ years in a customer-facing role, preferably in a high-volume, high-growth, complex customer servicing environment (e.g., FinTech, SaaS, Tech).
•A retention-focused mindset: support as revenue protection and the ability to turn dissatisfied customers into loyal promoters.
•Strong accountability to close the loop and drive resolution even when the answer isn’t immediately obvious.
•Comfort with autonomy and making decisions while staying compliant with regulation.
•Exceptional written and verbal communication to explain complex concepts simply and deliver difficult news professionally.

Experience:2+ yearsFintechSaaSTech

Skills:CommunicationEmpathyAccountabilityCritical thinkingCollaboration

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor