Billing Specialist

Aircall
United States, Namibia
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceExperience: 1+ yearsSkills: ["Communication","Customer orientation","Empathy","Analytical thinking","Time management"]

Handle inbound billing and payment inquiries for B2B customers, resolving issues involving receipts, credit notes, invoices, and payment processing. Support customer-facing teams with invoicing, subscriptions, and payment management topics, and keep customer account balances accurate. Partner closely with Accounts Receivable and Cash Collection teams while building strong customer relationships through clear, compliant, world-class billing support.

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Aircall
Aircall
2 months ago

Billing Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Handle inbound billing and payment inquiries for B2B customers, resolving issues involving receipts, credit notes, invoices, and payment processing. Support customer-facing teams with invoicing, subscriptions, and payment management topics, and keep customer account balances accurate. Partner closely with Accounts Receivable and Cash Collection teams while building strong customer relationships through clear, compliant, world-class billing support.
Location: United States, Namibia
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Support customers in resolving billing and payment inquiries such as receipts, credit notes, invoices, and payment processing.
  • •Assist customer-facing teams with invoicing, subscriptions, and payment management topics.
  • •Maintain accurate customer account balances.
  • •Collaborate with Accounts Receivable and Cash Collection teams.
  • •Develop and maintain in-depth knowledge of Aircall’s billing and payment processes while delivering a world-class billing support experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •Fluency in English and Spanish (French and German are a plus).
  • •1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
  • •Excellent written and verbal communication skills.
  • •Experience with ticketing tools and support systems.
  • •Strong technical aptitude and analytical mindset to understand and resolve billing-related inquiries.
Experience:1+ yearsB2B SaaSCustomer support
Skills:CommunicationCustomer orientationEmpathyAnalytical thinkingTime management
Languages:EnglishSpanishFrenchGerman
Tech Stack:AIVoiceSMSWhatsApp

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn