Team Lead, Market Operations - Albany, NY

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Employee coaching","Analytical thinking"]

Lead day-to-day operations for the local Carvana hub, owning market launch, logistics, consumer branding, and overall market success. Manage and motivate a team of Customer Advocates through recruiting, onboarding, training, feedback, performance check-ins, and goal setting. Drive continuous improvement to the customer and advocate experience, monitor and report performance to upper management, and step in directly to resolve complex customer-facing issues.

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FursaFursa
Carvana
Carvana
2 months ago

Team Lead, Market Operations - Albany, NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day operations for the local Carvana hub, owning market launch, logistics, consumer branding, and overall market success. Manage and motivate a team of Customer Advocates through recruiting, onboarding, training, feedback, performance check-ins, and goal setting. Drive continuous improvement to the customer and advocate experience, monitor and report performance to upper management, and step in directly to resolve complex customer-facing issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub and oversee market launch, operations, logistics, and consumer branding.
  • •Build morale and team effectiveness across the market.
  • •Interview, select, onboard, and train Customer Advocates; provide guidance and tools for success.
  • •Develop the team through feedback, performance check-ins, and goal setting.
  • •Generate and monitor regular reports, present to upper management, and handle complex customer-facing issues while stepping in when needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven ability to develop and coach employees.
  • •Experience with strategic planning and process improvement to exceed goals.
  • •Excellent interpersonal and leadership skills with a focus on customer experience.
Experience:5+ yearsCustomer serviceOperationsLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingEmployee coachingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn