Team Lead, Market Operations - Albany, NY

Lead day-to-day operations for the local Carvana hub, owning market launch, logistics, consumer branding, and overall market success. Manage and motivate a team of Customer Advocates through recruiting, onboarding, training, feedback, performance check-ins, and goal setting. Drive continuous improvement to the customer and advocate experience, monitor and report performance to upper management, and step in directly to resolve complex customer-facing issues.