Partner Engagement Manager, Joint Staff

Onebrief
United States
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Interpersonal skills","Communication","Problem-solving","Attention to detail","Self-starter"]

Own the end-to-end customer relationship with Joint Force users, driving rapid product adoption toward near-complete usage of Joint Staff workflows. Lead renewal and expansion efforts so customers continue buying Onebrief each year, while translating user needs into actionable product feedback. Provide face-to-face and remote support, participate in exercises, and coordinate incident response with customers and the product engineering team—building trust at every level.

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Onebrief
Onebrief
9 months ago

Partner Engagement Manager, Joint Staff

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the end-to-end customer relationship with Joint Force users, driving rapid product adoption toward near-complete usage of Joint Staff workflows. Lead renewal and expansion efforts so customers continue buying Onebrief each year, while translating user needs into actionable product feedback. Provide face-to-face and remote support, participate in exercises, and coordinate incident response with customers and the product engineering team—building trust at every level.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the entire customer relationship from users through Generals and Admirals across the Joint Force.
  • •Rapidly expand product usage until about 100% of Joint Staff workflows are in Onebrief.
  • •Win renewals and expansion, driving deal growth over time and communicating user needs to the product team.
  • •Maintain high product proficiency and excite customers with product improvements and brand presence.
  • •Provide face-to-face and remote customer support, lead or support exercises, and coordinate incident response with customers and product engineering.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •Proven experience leading operational planning in a military context, preferably at multi-star headquarters.
  • •Advanced military education: Command and Staff, Advanced Military Studies.
  • •Familiarity with major military planning exercises and protocols for software deployment on classified networks.
  • •Proven ability to expand business presence within a region, emphasizing software or technology solutions.
  • •Current Top Secret clearance with eligibility for SCI, with ability to access DoD facilities and installations.
Experience:MilitaryDefenseGovernment
Skills:Interpersonal skillsCommunicationProblem-solvingAttention to detailSelf-starter

Eligibility

Security Clearance:Top SecretSCI

Company Brief

Onebrief
Provides an AI-enabled command operating system for military staff collaboration, operational planning, wargaming and decision support, used on classified and unclassified DoD networks to speed planning and execution.
Industry: Defense Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Honolulu, United States
Founded: 2019
Glassdoor
Glassdoor: 4.4
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