NTT

3 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide front-line phone customer care to life insurance policyholders, beneficiaries, agents, and internal customers. Handle 75–100 calls/day, resolve inquiries about payments, policy information, and claims, and process transactions such as policy updates and withdrawals. Maintain CSAT by meeting service metrics and SLAs, ensure accurate data entry, review documents for compliance, and escalate complex cases when needed.

Location: Oklahoma City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
•Field 75–100 calls per day and communicate professionally to resolve questions and issues.
•Process transactions including policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests.
•Review and verify incoming documents for completeness and compliance with company and regulatory requirements.
•Ensure customer satisfaction by meeting CSAT, service metrics, SLAs, and maintaining accurate records of customer interactions.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability Insurance

Key Requirements

•1+ year experience in WAH remote customer service (call center environment).
•1+ year experience with call center KPI understanding.
•1+ year experience working in an office setting, multitasking online with Microsoft Windows PC applications.
•Previous life insurance industry experience handling policyholder calls about payments, policy information, or claims.
•Minimum high school diploma or GED.

Experience:1+ yearsLife insuranceAnnuitiesCall center

Education:High School

Skills:CommunicationAttention to detailCustomer serviceAccuracyProblem-solving

Tech Stack:Microsoft Windows2-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT