Sr Business Systems Analyst

NBC Universal
New York
Workplace: RemoteFull timeUSD 85,000 - 105,000 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer relationship management","Interpersonal communication","Written communication","Verbal communication","Self-motivation"]

Support NBCUniversal’s Ad Sales technology by owning ticket intake, analyzing requests, and resolving issues within SLA. Troubleshoot integrated systems used for sales, planning, pricing, campaign management, ad serving, delivery, and billing, including back-end monitoring and incident management. Guide others on complex business logic, work with vendors and engineering teams to fix defects, document procedures and knowledge base content, and use AI tools to improve resolution and documentation.

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FursaFursa
NBC Universal
NBC Universal
1 day ago

Sr Business Systems Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Support NBCUniversal’s Ad Sales technology by owning ticket intake, analyzing requests, and resolving issues within SLA. Troubleshoot integrated systems used for sales, planning, pricing, campaign management, ad serving, delivery, and billing, including back-end monitoring and incident management. Guide others on complex business logic, work with vendors and engineering teams to fix defects, document procedures and knowledge base content, and use AI tools to improve resolution and documentation.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own tickets from intake through analysis and follow-up while meeting SLA requirements.
  • •Troubleshoot integrated ad sales systems with front-end user support and back-end monitoring for issues and incidents.
  • •Escalate critical issues when needed and explain how issues impact the business.
  • •Document and follow standard operating procedures for production troubleshooting and incident management.
  • •Collaborate with teams to resolve defects, suggest improvements/automation opportunities, and ensure required monitoring/logging and alerts are in place.

Pay and Benefits

Salary: USD 85,000 - 105,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of experience working in an ad sales system.
  • •Experience troubleshooting software, system integrations, and technology issues.
  • •Experience with SQL.
  • •Bachelor’s degree in Computer Science, Engineering, IT, IS, or a similar technical discipline.
  • •Ability to provide customer interactions and maintain positive relationships.
Experience:5+ yearsAd sales systems
Education:Bachelor's
Skills:Customer relationship managementInterpersonal communicationWritten communicationVerbal communicationSelf-motivation
Languages:English
Tech Stack:SQLAI toolsAPIsData streamsMicroservicesRPAScriptingTesting

Company Brief

NBC Universal
NBCUniversal is a global media and entertainment company producing and distributing film, television, news, sports and streaming content, and operating theme parks and consumer experiences across a portfolio of well-known brands including NBC, Universal Pictures and Peacock.
Industry: Film & Television
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York City, United States
Founded: 2004
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