Quality Analyst

Atos
United Kingdom
Workplace: RemoteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Communication","Interpersonal skills","Influence","Negotiation","Problem-solving","Independence","Tenacity","Delivery focus","Data interpretation"]

Drive continuous improvement across service delivery and customer experience by analyzing operational information (feedback, KPIs, issues) to identify opportunities. Facilitate improvement initiatives using continuous service improvement methods, apply Atos quality standards, and produce high-quality documentation. Work with service and account management to implement quality initiatives, support investigations and resolution options, and contribute to strategic planning. Travel occasionally as needed.

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Atos
Atos
1 week ago

Quality Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive continuous improvement across service delivery and customer experience by analyzing operational information (feedback, KPIs, issues) to identify opportunities. Facilitate improvement initiatives using continuous service improvement methods, apply Atos quality standards, and produce high-quality documentation. Work with service and account management to implement quality initiatives, support investigations and resolution options, and contribute to strategic planning. Travel occasionally as needed.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

  • •Analyze operational information (customer feedback, service performance KPIs, problems/issues) to proactively identify improvement opportunities.
  • •Lead/facilitate improvement initiatives to improve service delivery, customer experience, and efficiency using continuous service improvement processes and tools.
  • •Work with service and account management community to develop relationships and drive quality initiatives.
  • •Apply Atos defined standards, methods, and tools; produce consistently high standards of documentation.
  • •Support investigations by analyzing underlying issues and proposing resolution/options for improvement.
Travel: Low travel

Pay and Benefits

Perks:PensionHealth InsurancePaid Leave

Key Requirements

  • •Experience delivering Quality, Service Delivery, or Project Management improvements.
  • •Able to assimilate, interpret, and summarize data quickly to identify improvement opportunities.
  • •Strong communication skills to articulate difficult concepts simply and influence/negotiates with stakeholders.
  • •Willing to travel occasionally and able to work independently with minimal supervision.
  • •Desirable: Security Clearance (SC) and previous audit or ISO certification experience.
Skills:CommunicationInterpersonal skillsInfluenceNegotiationProblem-solvingIndependenceTenacityDelivery focusData interpretation
Languages:English
Tech Stack:Excel

Eligibility

Security Clearance:SC

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn