Manager, Vendor Health and Engagement

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsSkills: ["Strategic thinking","Structured problem-solving","Analytical mindset","Stakeholder management","Cross-functional leadership"]

Drive the end-to-end vendor operations strategy by partnering with local and regional commercial teams to improve vendor health, efficiency, onboarding, retention, and engagement. Use performance metrics to identify underperforming vendors and implement structured rehabilitation plans. Collaborate with front-end and back-end product teams to balance ad revenue, vendor experience, and operational efficiency while influencing cross-functional stakeholders.

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Delivery Hero
Delivery Hero
3 days ago

Manager, Vendor Health and Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive the end-to-end vendor operations strategy by partnering with local and regional commercial teams to improve vendor health, efficiency, onboarding, retention, and engagement. Use performance metrics to identify underperforming vendors and implement structured rehabilitation plans. Collaborate with front-end and back-end product teams to balance ad revenue, vendor experience, and operational efficiency while influencing cross-functional stakeholders.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Drive the end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.
  • •Partner with local and regional commercial teams to optimize vendor health, efficiency, and satisfaction.
  • •Collaborate with local markets to tailor performance strategies for vendor onboarding, retention, and engagement.
  • •Analyze key performance metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions.
  • •Work with front-end and back-end product teams to balance ad revenue, vendor experience, and operational efficiency.

Key Requirements

  • •3-5 years of experience in consulting or strategy-related roles, vendor operations/onboarding, performance management, or program management.
  • •Prefer experience in food delivery, e-commerce, FMCG, or technology.
  • •Ability to operate independently with strong strategic thinking and structured problem-solving to break down complex problems and design scalable solutions.
  • •Proven expertise in vendor performance management, scaling operations, driving efficiency, and improving marketplace dynamics.
  • •Highly analytical mindset to interpret complex data and make data-driven decisions.
Experience:3-5 yearsFood deliveryE-commerceFMCGTechnologyConsultingVendor operationsPerformance managementProgram management
Skills:Strategic thinkingStructured problem-solvingAnalytical mindsetStakeholder managementCross-functional leadership
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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