Customer Engagement & Industry Advocacy – Europe

Adyen
Amsterdam, Berlin, Paris, London
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Strategic thinking","Storytelling","Executive presence","Cross-functional collaboration","Public speaking"]

Elevate Adyen’s and customers’ voices across the European payments ecosystem. Own customer advocacy and engagement initiatives including European Customer Advisory Boards, executive engagement programs, and merchant communities. Translate customer and regulatory insights (e.g., PSD3, open banking, instant payments) into market narratives while representing Adyen in industry boards and working groups. Lead executive thought leadership and conference speaking, partnering with Marketing, PR, and Communications to amplify impact.

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Adyen
Adyen
4 hours ago

Customer Engagement & Industry Advocacy – Europe

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Job Summary

Elevate Adyen’s and customers’ voices across the European payments ecosystem. Own customer advocacy and engagement initiatives including European Customer Advisory Boards, executive engagement programs, and merchant communities. Translate customer and regulatory insights (e.g., PSD3, open banking, instant payments) into market narratives while representing Adyen in industry boards and working groups. Lead executive thought leadership and conference speaking, partnering with Marketing, PR, and Communications to amplify impact.
Location: Amsterdam, Berlin, Paris, London
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Design, launch, and steward a Customer Advisory Board for strategic merchants across Europe.
  • •Build and scale merchant communities and executive engagement programs to deepen relationships and peer collaboration.
  • •Partner cross-functionally to integrate merchant perspectives into internal product decision-making, roadmaps, and commercial strategies.
  • •Represent Adyen in key industry boards, forums, and working groups, translating regulatory developments into actionable insights.
  • •Lead executive conference speaking strategy and develop/publish thought leadership content in partnership with Marketing, PR, and Communications.

Key Requirements

  • •5+ years of hands-on domain experience in the payments, acquiring, or merchant fintech ecosystem.
  • •Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
  • •Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events.
  • •Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities for strategic accounts.
  • •Demonstrated ability to shape product strategy, roadmaps, and business decisions through customer insights and market feedback.
Experience:5+ yearsPaymentsFintechMerchant acquiringOpen bankingInstant payments
Skills:Strategic thinkingStorytellingExecutive presenceCross-functional collaborationPublic speaking
Languages:English

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn