Product Manager, Customer Success

Salesforce
Indianapolis, Dallas
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Storytelling","Presentation","Influencing","User advocacy","Stakeholder management","Data-driven decision-making","Independent work","Agile execution"]

Own the product portfolio for Salesforce’s internal Customer Success (DET) tools. Drive agile execution by translating strategy into sprint plans, prioritizing the backlog, and converting epics into user stories with measurable acceptance criteria. Advocate for user needs through research and shadowing, align stakeholders and leadership, and partner with architects and engineers to deliver scalable solutions across Service Cloud, Prompt Builder/AI automation, agentic AI use cases, and Force.com applications.

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FursaFursa
Salesforce
Salesforce
1 day ago

Product Manager, Customer Success

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the product portfolio for Salesforce’s internal Customer Success (DET) tools. Drive agile execution by translating strategy into sprint plans, prioritizing the backlog, and converting epics into user stories with measurable acceptance criteria. Advocate for user needs through research and shadowing, align stakeholders and leadership, and partner with architects and engineers to deliver scalable solutions across Service Cloud, Prompt Builder/AI automation, agentic AI use cases, and Force.com applications.
Location: Indianapolis, Dallas
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Translate product strategy into sprint plans, prioritize the backlog, and adapt as business objectives shift.
  • •Represent user needs through research, interviews, and shadowing to define problems with empathy.
  • •Manage backlog by breaking down complex epics into user stories with clear acceptance criteria and feasibility checks with architects/engineers.
  • •Align stakeholders by building relationships, demoing features to leadership, and incorporating feedback into future development cycles.
  • •Consult with engineering on scalable solutions across the broader Salesforce platform.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

  • •7+ years of product experience in a highly analytical, strategy, or technology-centric role.
  • •Proven track record gathering requirements, writing product specs with metrics/goals/use cases, and managing agile development lifecycles.
  • •Foundational understanding of the Salesforce Platform, especially Service Cloud and enterprise Customer Success functions.
  • •Exceptional storytelling and presentation skills, able to influence audiences from technical analysts to executives.
  • •Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making.
Experience:7+ yearsSaaSCustomer SuccessEnterprise software
Skills:StorytellingPresentationInfluencingUser advocacyStakeholder managementData-driven decision-makingIndependent workAgile execution
Certifications:CSPOPSPOForce.comService Cloud Consultant
Tech Stack:Salesforce PlatformService CloudPrompt BuilderAgentforceForce.comVisualforceAI automationScrumAgileEnterprise Customer Success

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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