Thumbtack

8 months ago

Business Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Maintain and evolve tools and applications that support Sales and Service teams, partnering with product and operations to deliver high-quality technical outcomes. Build and optimize integrations across platforms like Salesforce and Genesys Cloud CX, and administer, support, and extend integrations using a growing enterprise stack (e.g., BigQuery, Workato, Pardot). Execute pilots/MVPs, translate business needs into scalable measurable solutions, and ensure secure, scalable, maintainable designs.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Collaborate cross-functionally to gather requirements, refine solutions, and deliver technical outcomes.
•Design, build, and maintain integrations between platforms including Salesforce, BigQuery, Genesys, and other enterprise tools.
•Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming.
•Administer, support, and extend integrations across a broad and growing tech stack (primarily Salesforce and Genesys Cloud CX plus additional tools listed).
•Drive best practices for data hygiene, user access, and documentation while staying current on platform releases and AI-driven tooling.

Key Requirements

•Ability to write basic scripts (Python, JavaScript, shell) to automate backend processes and manipulate data, with strong SQL knowledge and understanding of data flows.
•Working knowledge of integration concepts including APIs, webhooks, event-driven architecture, and authentication frameworks such as OAuth.
•Hands-on experience using middleware platforms (e.g., Workato or MuleSoft) to manage connections between applications.
•Understanding how to build high-quality, maintainable, scalable tools or applications.
•Ability to systematically troubleshoot and resolve complex issues spanning multiple integrated applications.

Skills:Cross-functional collaborationProblem-solvingCommunicationTroubleshootingDiagnostic thinking

Tech Stack:PythonJavaScriptSQLSalesforceBigQueryGenesys Cloud CXPardotWorkatoIroncladDatagroomrObserve.AIAPIsWebhooksOAuthMuleSoftEvent-driven integration architectureConversational AI

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

8 months ago

Business Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Collaborate cross-functionally to gather requirements, refine solutions, and deliver technical outcomes.
•Design, build, and maintain integrations between platforms including Salesforce, BigQuery, Genesys, and other enterprise tools.
•Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming.
•Administer, support, and extend integrations across a broad and growing tech stack (primarily Salesforce and Genesys Cloud CX plus additional tools listed).
•Drive best practices for data hygiene, user access, and documentation while staying current on platform releases and AI-driven tooling.

Key Requirements

•Ability to write basic scripts (Python, JavaScript, shell) to automate backend processes and manipulate data, with strong SQL knowledge and understanding of data flows.
•Working knowledge of integration concepts including APIs, webhooks, event-driven architecture, and authentication frameworks such as OAuth.
•Hands-on experience using middleware platforms (e.g., Workato or MuleSoft) to manage connections between applications.
•Understanding how to build high-quality, maintainable, scalable tools or applications.
•Ability to systematically troubleshoot and resolve complex issues spanning multiple integrated applications.

Skills:Cross-functional collaborationProblem-solvingCommunicationTroubleshootingDiagnostic thinking

Tech Stack:PythonJavaScriptSQLSalesforceBigQueryGenesys Cloud CXPardotWorkatoIroncladDatagroomrObserve.AIAPIsWebhooksOAuthMuleSoftEvent-driven integration architectureConversational AI

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn