DeWALT Customer Service Representative 1st shift Mon-Fri $21.50/hr

Stanley Black & Decker
United States
Workplace: OnsiteFull timeUSD 21 - 23 hourlyFunction: Customer Support (Service Desk)Skills: ["Integrity","Accountability","Dependability","Customer service","Salesmanship"]

Provide on-site customer service for the DEWALT brand in SBD’s T&O Commercial team. You’ll handle pricing and order entry by catalog number, answer product and service questions to drive incremental sales, and support customers at the counter and by phone. Resolve product/service issues by diagnosing complaints and coordinating the best solutions, including follow-up to ensure resolution.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

DeWALT Customer Service Representative 1st shift Mon-Fri $21.50/hr

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide on-site customer service for the DEWALT brand in SBD’s T&O Commercial team. You’ll handle pricing and order entry by catalog number, answer product and service questions to drive incremental sales, and support customers at the counter and by phone. Resolve product/service issues by diagnosing complaints and coordinating the best solutions, including follow-up to ensure resolution.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle pricing and order details by identifying items (catalog number/description), verifying quantities, and extending items on customer orders.
  • •Attract customers by answering product and service questions and suggesting additional products and services.
  • •Provide customer sales and service at the counter and via phone.
  • •Assist customers with product application, features, benefits, and proper handling and maintenance; sell services, programs, and products.
  • •Resolve product/service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.

Pay and Benefits

Salary: USD 21 - 23 hourly
Perks:MedicalDentalLifeVisionWellness StipendDisability401kEquityPaid LeaveLearning Budget

Key Requirements

  • •Work Monday through Friday full-time (additional hours as needed).
  • •Bilingual proficiency preferred.
  • •Experience reading schematics and determining parts needed for tool repairs.
  • •Experience in a customer-facing role within a Retail/Service environment.
  • •Strong integrity, accountability, dependability, and superior customer service and salesmanship skills.
Experience:RetailServiceCustomer serviceTool repair
Skills:IntegrityAccountabilityDependabilityCustomer serviceSalesmanship
Tech Stack:Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Outlook

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website