Operations Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical thinking","Quick decision-making","Customer service"]

Provide an exceptional guest experience by welcoming visitors, guiding them through the facility, and answering questions. Ensure visitor safety by enforcing exhibition rules and responding to safety concerns or emergencies. Deliver customer service that addresses inquiries and resolves issues, while keeping the facility clean and orderly. Stay informed on events and promotions and represent the brand with professionalism, enthusiasm, and a passion for art and technology.

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Miral Group
Miral Group
2 days ago

Operations Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide an exceptional guest experience by welcoming visitors, guiding them through the facility, and answering questions. Ensure visitor safety by enforcing exhibition rules and responding to safety concerns or emergencies. Deliver customer service that addresses inquiries and resolves issues, while keeping the facility clean and orderly. Stay informed on events and promotions and represent the brand with professionalism, enthusiasm, and a passion for art and technology.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome visitors and provide an overview of the experience.
  • •Assist guests with navigation, directions, and answers to questions.
  • •Ensure visitor safety by enforcing exhibition rules, monitoring guest behavior, and responding to safety concerns or emergencies.
  • •Deliver excellent customer service by addressing inquiries, resolving issues, and maintaining a positive guest experience.
  • •Maintain cleanliness and orderliness in the facility and stay informed about events and promotions to communicate relevant information to visitors.

Key Requirements

  • •Excellent communication skills in English (reading, writing, and speaking).
  • •Ability to use Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) to a good standard.
  • •Good problem-solving skills and analytical skills to identify trends in provided data.
  • •Ability to act quickly and think on your feet during busy or changing situations.
  • •1 year of experience in an operational department within the hospitality or leisure industry (e.g., Operations, Ground Crew, Guest Services, Soft Services, Security).
Experience:HospitalityLeisureTheme parks
Skills:CommunicationProblem-solvingAnalytical thinkingQuick decision-makingCustomer service
Languages:English
Tech Stack:Microsoft OfficeOutlookTeamsWordExcelPowerPoint

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn