Sr Account Manager - Miami

Fiserv
Florida
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Cross-functional collaboration","Independent decision-making","Good judgment","Relationship management","Problem prevention"]

Own enterprise client relationships by ensuring quality delivery and ongoing maintenance support for assigned products and services. Manage operational and technical relationships through in-person visits and phone calls, deepen understanding of client goals and environment to maximize solution utilization, and provide reporting on accomplishments and in-process activities. Collaborate cross-functionally on incident response, process improvement, and standard operating procedures while maintaining audit and administrative compliance.

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Fiserv
Fiserv
12 hours ago

Sr Account Manager - Miami

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own enterprise client relationships by ensuring quality delivery and ongoing maintenance support for assigned products and services. Manage operational and technical relationships through in-person visits and phone calls, deepen understanding of client goals and environment to maximize solution utilization, and provide reporting on accomplishments and in-process activities. Collaborate cross-functionally on incident response, process improvement, and standard operating procedures while maintaining audit and administrative compliance.
Location: Florida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure quality delivery and maintenance support for assigned client products and services.
  • •Develop and manage operational and technical relationships through visits and phone calls to support the account plan.
  • •Understand the client’s environment to ensure full utilization of Fiserv solutions.
  • •Provide reporting on accomplishments and in-process activities.
  • •Collaborate cross-functionally on critical initiatives (incident response, process improvement) and maintain standard operating procedures and compliance.
Travel: Medium travel

Key Requirements

  • •High School Diploma or equivalent experience.
  • •3+ years’ experience in customer service.
  • •Ability to travel up to 20%.
  • •Bachelor’s degree.
  • •Project Management experience.
Experience:3+ yearsFintechPaymentsEnterprise customer service
Education:High School
Skills:Cross-functional collaborationIndependent decision-makingGood judgmentRelationship managementProblem prevention

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn