Customer Assistance Representative Full Time (Washington, VA, US)

American Airlines Group
Washington
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Professionalism"]

Interact with airline customers in the airport ticketing area, helping with kiosk check-in and baggage processing while following safety and regulatory procedures. Monitor ticket counter compliance, troubleshoot kiosk technology issues (coordinating with IT when needed), verify carry-on and travel documents, and assist with checked baggage, mobility needs, and unaccompanied minors. Provide directions and paging support, complete required trainings, and maintain professional service standards.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Customer Assistance Representative Full Time (Washington, VA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Interact with airline customers in the airport ticketing area, helping with kiosk check-in and baggage processing while following safety and regulatory procedures. Monitor ticket counter compliance, troubleshoot kiosk technology issues (coordinating with IT when needed), verify carry-on and travel documents, and assist with checked baggage, mobility needs, and unaccompanied minors. Provide directions and paging support, complete required trainings, and maintain professional service standards.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area for compliance with safety policies and procedures
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues
  • •Verify carry-on baggage and travel documents (passports/visas) for international travel using kiosk resources
  • •Support checked baggage processing and activate self-tagged baggage at the activation station, including physical movement of baggage
  • •Assist with special needs items and customers (e.g., assistive devices, sporting equipment, unaccompanied minors), provide gate directions, and perform required paging and reporting

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent)
  • •Must be 18 years of age or older and able to read/write/speak English fluently
  • •Must be able to secure required driver’s license as required by local authorities
  • •Authorized to work in the U.S., and complete pre-employment drug screen and comprehensive background check/fingerprinting
  • •Must fulfill FAA criminal background checks for unescorted access privileges (if applicable)
Education:High School
Skills:Customer serviceCommunicationAttention to detailProblem-solvingProfessionalism
Licenses:Valid driver’s license
Languages:English
Tech Stack:SabreTimaticKiosk technologyKiosks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn