Guest Relations Agent (Only Saudis)

Kempinski
Al Khobar
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Cooperation","Attention to detail","Leadership","Communication"]

Manage day-to-day VIP guest relations at a Kempinski property, working under the Guest Relations Manager to implement VIP policy, coordinate guest requirements before arrival, and ensure VIP rooms are ready for check-in. You’ll oversee VIP lists and treatments, escort and greet guests, handle comments/complaints with proper recording, and liaise with all departments to deliver timely arrangements. The role also supports training and represents the supervisor in meetings.

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FursaFursa
Kempinski
Kempinski
2 days ago

Guest Relations Agent (Only Saudis)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage day-to-day VIP guest relations at a Kempinski property, working under the Guest Relations Manager to implement VIP policy, coordinate guest requirements before arrival, and ensure VIP rooms are ready for check-in. You’ll oversee VIP lists and treatments, escort and greet guests, handle comments/complaints with proper recording, and liaise with all departments to deliver timely arrangements. The role also supports training and represents the supervisor in meetings.
Location: Al Khobar
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Carry out administrative duties in cooperation with the Guest Relations Manager.
  • •Conduct daily checks on VIP lists, ordering corresponding activities, and monitor VIP treatment costs.
  • •Pre-check guest requirements three days prior to arrival and again the day before; pre-check VIP arrival rooms to ensure cleanliness and readiness for check-in.
  • •Greet arrivals, escort guests to rooms/suites, and ensure guest comments and complaints are handled, reported, and recorded.
  • •Liaise with all departments on guest requirements and day-of-arrival execution; support the Guest Relations Supervisor with training/performance assessment and represent them at meetings.

Key Requirements

Skills:Customer serviceCooperationAttention to detailLeadershipCommunication

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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