10 hours ago

CDI - Chef de projet connaissance et process relation client (F/H/X) (NEUILLY SUR SEINE, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead and contribute to high-impact digital projects focused on Customer Service processes, including defining procedures and training materials, ensuring launch quality with partner teams, and supporting launches or transfers across Europe. Drive continuous improvement of customer relations through optimization of internal knowledge bases and external FAQs. Co-build and deploy a customer relationship knowledge management strategy, managing an external partner and content management processes.

Location: Sur

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Be the entry point for projects impacting Customer Service, drafting processes and training materials.
•Ensure launch quality with partner teams and run post-project reviews.
•Lead and contribute to the launch or transfer of new Customer Service operations in Europe.
•Optimize internal knowledge base content for advisors and external Customer FAQ content, and ensure internal processes reduce operational workload.
•Co-build and deploy the customer relationship knowledge management strategy across Europe, managing the external knowledge base partner and setting up content management processes.

Key Requirements

•At least 8 years of experience in a similar role, including customer service project management and customer/advisor knowledge base content management as a plus.
•Strong customer mindset.
•Recognized for leadership, especially in cross-functional settings, and for organizational skills.
•Previous management experience (an apprentice will report directly to you).
•Fluent in English.

Experience:8+ years

Skills:Customer mindsetLeadershipOrganizational skillsCross-functional collaboration

Languages:English

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

10 hours ago

CDI - Chef de projet connaissance et process relation client (F/H/X) (NEUILLY SUR SEINE, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Sur

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Be the entry point for projects impacting Customer Service, drafting processes and training materials.
•Ensure launch quality with partner teams and run post-project reviews.
•Lead and contribute to the launch or transfer of new Customer Service operations in Europe.
•Optimize internal knowledge base content for advisors and external Customer FAQ content, and ensure internal processes reduce operational workload.
•Co-build and deploy the customer relationship knowledge management strategy across Europe, managing the external knowledge base partner and setting up content management processes.

Key Requirements

•At least 8 years of experience in a similar role, including customer service project management and customer/advisor knowledge base content management as a plus.
•Strong customer mindset.
•Recognized for leadership, especially in cross-functional settings, and for organizational skills.
•Previous management experience (an apprentice will report directly to you).
•Fluent in English.

Experience:8+ years

Skills:Customer mindsetLeadershipOrganizational skillsCross-functional collaboration

Languages:English

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn