IT Support Specialist

thatgamecompany
Los Angeles
Workplace: HybridFull timeUSD 55,500 - 87,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Patience","Judgment","Documentation discipline","Customer service"]

Provide tier-1 IT support as the first point of contact, triaging and resolving requests end to end while escalating well-scoped issues to Technical Support Operations. Administer identity and collaboration tools (Okta, Google Workspace, Slack, Atlassian), manage access, MFA/VPN/connectivity, and handle software installs. Support studio development toolchains and hardware (Perforce, Xcode, Unity, console dev kits), provision laptops for new hires, and assist with AV/Zoom Rooms and IT asset records.

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FursaFursa
thatgamecompany
thatgamecompany
1 day ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide tier-1 IT support as the first point of contact, triaging and resolving requests end to end while escalating well-scoped issues to Technical Support Operations. Administer identity and collaboration tools (Okta, Google Workspace, Slack, Atlassian), manage access, MFA/VPN/connectivity, and handle software installs. Support studio development toolchains and hardware (Perforce, Xcode, Unity, console dev kits), provision laptops for new hires, and assist with AV/Zoom Rooms and IT asset records.
Location: Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Own tier-1 IT intake, triage, and first response for requests via chat, ticketing, and walk-ups.
  • •Resolve high-volume issues including access/permission grants, license/seat requests, MFA/VPN/connectivity, software installs, and peripherals.
  • •Support the development toolchain and hardware, including Perforce, Xcode, Unity setup, console dev kits, test devices, and platform-store accounts.
  • •Provision and manage laptops and workstations for new hires and offboarding in coordination with People Ops, including lifecycle and asset handling.
  • •Escalate issues with clear reproduction steps and context, maintain IT asset records, and write self-service documentation to reduce repeat tickets.

Pay and Benefits

Salary: USD 55,500 - 87,000 annually
Perks:Paid LeaveHealth InsuranceDentalVisionPet InsuranceWellness StipendRemote Work401kHeadspace MembershipEap

Key Requirements

  • •1–3 years in IT support, service desk, or hands-on technical support.
  • •Working knowledge of macOS and Windows in managed environments, including comfort with MDM, identity, and SSO.
  • •Administer SaaS platforms with group-based entitlement, SCIM provisioning, and least-privilege access judgment.
  • •Knowledge of Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems.
  • •Basic network troubleshooting for Wi-Fi, DNS, DHCP, and connectivity.
Skills:CommunicationPatienceJudgmentDocumentation disciplineCustomer service
Tech Stack:MacOSWindowsMDMIdentitySSOOktaGoogle WorkspaceSlackAtlassianSCIMSaaSVPNMFATicketingGoogle Play ConsoleApp Store ConnectSteamworksPerforceXcodeUnity

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

thatgamecompany
thatgamecompany develops artistic, narrative-driven video games focused on emotional experiences and innovative interactive design. Known for titles like Flower, Journey, and Sky: Children of the Light, the studio emphasizes player connection and evocative audiovisual storytelling.
Industry: Gaming
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Santa Monica, United States
Founded: 2006
WebsiteLinkedIn