Sr. Director, TSMC Customer Quality Head

Applied Materials
Kaohsiung
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Leadership","Negotiation","Interpersonal skills","Problem-solving","Strategic thinking"]

Lead the global TSMC customer quality organization supporting Taiwan fabs. Drive local Taiwan customer quality teams, align customer quality strategy and key metrics across global customer quality engineers, and provide day-to-day management to resolve customer issues. Partner with cross-functional teams to connect customer resolutions to business objectives, improve delivery of products and services, and serve as the primary customer quality contact for escalations and satisfaction.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Sr. Director, TSMC Customer Quality Head

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the global TSMC customer quality organization supporting Taiwan fabs. Drive local Taiwan customer quality teams, align customer quality strategy and key metrics across global customer quality engineers, and provide day-to-day management to resolve customer issues. Partner with cross-functional teams to connect customer resolutions to business objectives, improve delivery of products and services, and serve as the primary customer quality contact for escalations and satisfaction.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Director level

Key Responsibilities

  • •Lead global TSMC customer quality in support of Taiwan fabs, with accountability for regional performance and results.
  • •Execute segment/functional business plans and contribute to development of segment/functional strategy.
  • •Provide day-to-day management support for development, evaluation, and implementation of strategies to respond to customer issues.
  • •Coordinate with cross-functional teams to align customer resolutions with business objectives and improve customer quality.
  • •Serve as the primary contact for customer quality inquiries and drive issues to resolution to ensure customer satisfaction and product compliance with specifications.
Travel: Medium travel

Key Requirements

  • •Drive and lead the Taiwan customer quality team to support TSMC Taiwan fabs.
  • •Align customer quality strategy and key metrics across global customer quality engineers.
  • •Provide leadership and direction through managers and direct/control activities across a broad functional area.
  • •Apply broad and comprehensive understanding of quality systems, theories, and practices to resolve complex customer issues.
  • •Select, develop, and evaluate personnel to ensure efficient operation of the function.
Experience:Semiconductors
Skills:LeadershipNegotiationInterpersonal skillsProblem-solvingStrategic thinking

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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