Twilio

2 weeks ago

Technical Support Engineer 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the Onboarding Compliance and Support (OCS) team to help customers use Twilio’s Console platform and manage their Twilio products and accounts. You’ll troubleshoot complex technical issues, empathize with frustrated users, and communicate effectively with both technical and non-technical audiences via phone or email. Provide customer feedback to Product and Engineering teams, collaborate via Slack, report reproducible bugs in JIRAs, and keep knowledge bases up to date.

Location: Delhi, Karnataka, Maharashtra, Tamil Nadu, Telangana

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Use technical and diplomatic skills to address customer issues and share customer feedback with Product and Engineering teams.
•Assist customers as needed, including irregular shifts that may include weekends.
•Collaborate with customers’ and partners’ developers, architects, and support personnel to resolve complex problems.
•Partner with teammates and Product/Engineering via Slack and file JIRAs to report reproducible bugs.
•Review and contribute to internal knowledge bases and external technical resources to stay current on industry changes.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness StipendTime Off

Key Requirements

•1-3 years of experience communicating complex technical issues to technical and non-technical audiences via phone or email (telecom experience preferred).
•Provide customer feedback in a friendly, diplomatic, and empathetic way.
•Use customer feedback to identify and drive improvements.
•Work cross-functionally with Engineering, Product Management, and Sales, and with partner organizations’ support teams.
•Troubleshoot and resolve QoS (Quality of Service) issues, including escalations to third parties.

Experience:1-3 yearsTelecomCustomer supportCustomer feedbackOnboarding compliance

Skills:CommunicationEmpathyProblem-solvingTime managementCross-functional collaboration

Languages:English

Tech Stack:Twilio ConsoleSlackJiraQoSWeb ecosystemTelecom

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

2 weeks ago

Technical Support Engineer 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Delhi, Karnataka, Maharashtra, Tamil Nadu, Telangana

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Use technical and diplomatic skills to address customer issues and share customer feedback with Product and Engineering teams.
•Assist customers as needed, including irregular shifts that may include weekends.
•Collaborate with customers’ and partners’ developers, architects, and support personnel to resolve complex problems.
•Partner with teammates and Product/Engineering via Slack and file JIRAs to report reproducible bugs.
•Review and contribute to internal knowledge bases and external technical resources to stay current on industry changes.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness StipendTime Off

Key Requirements

•1-3 years of experience communicating complex technical issues to technical and non-technical audiences via phone or email (telecom experience preferred).
•Provide customer feedback in a friendly, diplomatic, and empathetic way.
•Use customer feedback to identify and drive improvements.
•Work cross-functionally with Engineering, Product Management, and Sales, and with partner organizations’ support teams.
•Troubleshoot and resolve QoS (Quality of Service) issues, including escalations to third parties.

Experience:1-3 yearsTelecomCustomer supportCustomer feedbackOnboarding compliance

Skills:CommunicationEmpathyProblem-solvingTime managementCross-functional collaboration

Languages:English

Tech Stack:Twilio ConsoleSlackJiraQoSWeb ecosystemTelecom

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn