CodeSignal

1 week ago

Customer Success Manager, EDU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for CodeSignal’s EDU clients, guiding universities through onboarding, product training, and successful implementation. Serve as a trusted advisor to senior stakeholders, drive renewals and expansions, and lead executive business reviews backed by usage and success metrics. Partner with Solutions Engineers and cross-functional teams to translate customer needs into solutions, while continuously delivering enablement and proactive risk management.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage an EDU customer portfolio through onboarding, enablement sessions, and early calibration to define goals and success criteria
•Coordinate implementation milestones including kickoff, product training, data migration, and rollout planning for long-term success
•Own post-sale customer relationships, including renewals and expansion, with senior stakeholder engagement
•Use usage and success metrics to track progress, identify risks, and create action plans that drive adoption
•Partner cross-functionally (including Solutions Engineers) to design solution strategies and represent the customer voice in roadmap and GTM direction

Pay and Benefits

Salary: USD 120,000 - 160,000 annually

Perks:MedicalDentalVision401kPensionPaid LeaveLearning BudgetHome OfficeEquipment Stipend

Key Requirements

•Deep, hands-on understanding of higher-education personas (Provosts, Deans, and Academic Affairs leaders) and their pain points, gained as a higher-ed practitioner or from managing higher-ed CS/accounts
•5+ years of Customer Success or Account Management experience in EdTech or online/hybrid learning with a strong higher-education go-to-market motion
•Demonstrated success leading end-to-end implementations and delivering effective end-user training
•Proven, quantifiable track record of customer retention and account growth
•Customer-first, consultative approach with senior stakeholders, including leading Executive Business Reviews (EBRs) and using data to build renewal/expansion strategies

Experience:5+ yearsEdTechOnline/hybrid learning

Skills:Customer-first mindsetConsultative relationship buildingStrategic thinkingData-driven approachCommunication

Company Brief

CodeSignal

Provides a technical hiring platform offering coding assessments, interview tools, and candidate insights to help companies evaluate and hire software engineers more effectively through standardized tests and real-world coding tasks.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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CodeSignal

1 week ago

Customer Success Manager, EDU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage an EDU customer portfolio through onboarding, enablement sessions, and early calibration to define goals and success criteria
•Coordinate implementation milestones including kickoff, product training, data migration, and rollout planning for long-term success
•Own post-sale customer relationships, including renewals and expansion, with senior stakeholder engagement
•Use usage and success metrics to track progress, identify risks, and create action plans that drive adoption
•Partner cross-functionally (including Solutions Engineers) to design solution strategies and represent the customer voice in roadmap and GTM direction

Pay and Benefits

Salary: USD 120,000 - 160,000 annually

Perks:MedicalDentalVision401kPensionPaid LeaveLearning BudgetHome OfficeEquipment Stipend

Key Requirements

•Deep, hands-on understanding of higher-education personas (Provosts, Deans, and Academic Affairs leaders) and their pain points, gained as a higher-ed practitioner or from managing higher-ed CS/accounts
•5+ years of Customer Success or Account Management experience in EdTech or online/hybrid learning with a strong higher-education go-to-market motion
•Demonstrated success leading end-to-end implementations and delivering effective end-user training
•Proven, quantifiable track record of customer retention and account growth
•Customer-first, consultative approach with senior stakeholders, including leading Executive Business Reviews (EBRs) and using data to build renewal/expansion strategies

Experience:5+ yearsEdTechOnline/hybrid learning

Skills:Customer-first mindsetConsultative relationship buildingStrategic thinkingData-driven approachCommunication

Company Brief

CodeSignal

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn