Customer Quality & Stakeholder Manager - North America (Mexicali, Mexico)

Serve as the primary quality connection across North America, representing the Voice of the Market between customers, key accounts, local markets, Quality Headquarters, and internal teams. Manage stakeholder communication for quality escalations, major quality events, and hypercare activities by gathering customer feedback, coordinating corrective actions, and providing timely updates through resolution and closure. Build trusted relationships and support reviews and recovery activities following significant quality concerns.