Total Loss Auto Claims Specialist (Addison, TX, US)

Zurich Insurance
Atlanta, Omaha
Workplace: HybridFull timeUSD 49,500 - 81,000 annuallyFunction: Insurance & ActuarialExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Critical thinking","Problem-solving","Verbal communication","Written communication","Collaboration","Relationship building"]

Handle total loss auto claims across varying complexity levels, partnering cross-functionally to determine whether vehicles are total loss or repairable. Manage direct and field-submitted claims by building case strategies, setting reserves, assessing damages, and escalating issues appropriately. Ensure compliant, customer-focused communication while identifying potential subrogation and fraud referrals. Report into designated North America claims offices under the hybrid work model.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
11 hours ago

Total Loss Auto Claims Specialist (Addison, TX, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle total loss auto claims across varying complexity levels, partnering cross-functionally to determine whether vehicles are total loss or repairable. Manage direct and field-submitted claims by building case strategies, setting reserves, assessing damages, and escalating issues appropriately. Ensure compliant, customer-focused communication while identifying potential subrogation and fraud referrals. Report into designated North America claims offices under the hybrid work model.
Location: Atlanta, Omaha
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Handle total loss auto claims across varying complexity levels.
  • •Determine whether vehicles are total loss or repair by working cross-functionally.
  • •Manage direct and field-submitted claims and develop case strategies for timely resolution.
  • •Establish and review timely reserves by estimating and validating claim value; assess damages by calculating applicable or allowable damage ranges.
  • •Ensure customer service and compliance by communicating proactively, following protocols, escalating issues, and referring potential subrogation and fraud.

Pay and Benefits

Salary: USD 49,500 - 81,000 annually

Key Requirements

  • •Bachelor’s degree and 2+ years of experience in Claims or Insurance, or Zurich Certified Insurance Apprentice with an Associate degree plus 2+ years, or High School Diploma plus 4+ years, or completion of the Zurich Claims Training Program plus 2+ years.
  • •Must obtain and maintain required adjuster license(s).
  • •Microsoft Office experience.
  • •Knowledge of insurance regulations, markets, and products, including auto insurance policies, coverage, and state regulations.
  • •Prior experience in auto claims handling, insurance claims, or related customer service work.
Experience:2+ yearsInsuranceAuto claims
Education:Bachelor's
Skills:AnalyticalCritical thinkingProblem-solvingVerbal communicationWritten communicationCollaborationRelationship building
Licenses:Adjuster license(s)
Certifications:Zurich Certified Insurance Apprentice
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn