Customer Success Manager

Humata Health
Orlando
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Relationship management","Analytical thinking","Collaboration"]

Dynamic Customer Success Manager driving adoption, retention, and satisfaction for Humata Health’s provider customers. You’ll own onboarding and ongoing support, act as trusted advisor, develop tailored success plans, collaborate with Growth/Product, analyze key metrics, and drive renewals and expansion in a hybrid role based in Orlando or remote within the US.

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Humata Health
Humata Health
5 months ago

Customer Success Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Dynamic Customer Success Manager driving adoption, retention, and satisfaction for Humata Health’s provider customers. You’ll own onboarding and ongoing support, act as trusted advisor, develop tailored success plans, collaborate with Growth/Product, analyze key metrics, and drive renewals and expansion in a hybrid role based in Orlando or remote within the US.
Location: Orlando
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and nurture relationships with assigned customers to ensure onboarding, implementation, and ongoing support.
  • •Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
  • •Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions; develop and execute success plans tailored to customers’ goals and workflows.
  • •Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving; oversee the customer lifecycle.
  • •Drive customer retention and renewals by demonstrating value and identify opportunities for scope expansion or additional solutions.
Travel: Medium travel

Pay and Benefits

Perks:Remote Work401kPaid LeaveEquity

Key Requirements

  • •Bachelor’s degree in Business, Economics, Healthcare Administration, or related field.
  • •5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.
  • •Experience working in small teams where both strategic thinking and tactical execution are required daily.
  • •Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
  • •Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
Experience:5+ yearsHealthcareTechnology
Education:Bachelor's
Skills:CommunicationPresentationRelationship managementAnalytical thinkingCollaboration
Tech Stack:PowerBIData analytics

Company Brief

Humata Health
Builds AI-driven prior-authorization and revenue-cycle automation that connects providers and payers to accelerate clinical approvals, reduce denials, and streamline administrative workflows for healthcare organizations.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: Winter Park, United States
Founded: 2023
WebsiteLinkedInGlassdoor