Product Operations Lead

Valon Labs
New York
Workplace: HybridFull timeUSD 166,000 - 195,000 annuallyFunction: Business OperationsSkills: ["Communication","Problem-solving","Analytical thinking","Ownership","Collaboration"]

Design and own scalable Product Operations systems across ValonOS, turning real-world usage into durable product insights. Work across Product, Engineering and Customer teams to improve quality, reliability, and customer experience in a regulated, enterprise SaaS platform.

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FursaFursa
Valon Labs
Valon Labs
8 months ago

Product Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Design and own scalable Product Operations systems across ValonOS, turning real-world usage into durable product insights. Work across Product, Engineering and Customer teams to improve quality, reliability, and customer experience in a regulated, enterprise SaaS platform.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
  • •Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
  • •Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.
  • •Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
  • •Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.

Pay and Benefits

Salary: USD 166,000 - 195,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityRemote WorkPaid LeaveHolidays

Key Requirements

  • •4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
  • •Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
  • •Technical curiosity—eager to learn SQL or work with data to understand product behavior.
  • •Clear communicator who can translate between technical teams and end users with ease.
  • •High sense of ownership, reliability, and urgency in driving issues to full resolution.
Experience:FintechRegulated industryEnterprise SaaSMortgage servicing
Skills:CommunicationProblem-solvingAnalytical thinkingOwnershipCollaboration
Tech Stack:SQL

Company Brief

Valon Labs
Develops AI-driven products and custom machine learning solutions for businesses, focusing on applied research, model development, and deployment of intelligent systems to automate workflows and enhance decision-making.
Industry: AI & Machine Learning
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