NTT

2 days ago

Account Service Senior Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and technical account management for 24x7 service delivery. Manage incident, problem, request, change, service level, and configuration management processes, coordinating resources and communications from tactical to strategic levels. Lead on larger, more complex service delivery processes and projects, contribute to continuous improvement, and analyze service level compliance and operational effectiveness using statistical reporting.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and technical account management for 24x7 service delivery.
•Manage service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources, handle client management, disputes, technical resolution, and communications across service engagements.
•Play a key role in continuous improvement activities for client or internal business processes.
•Assist program or process development and implementation, including compiling and reporting service performance trends.

Travel: Medium travel

Key Requirements

•Typically requires 6-8 years of relevant experience.
•Undergraduate degree or an equivalent combination of education and work experience.
•Solid understanding of ITIL processes and principles.
•Ability to compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness.
•Strong written and verbal skills, with the ability to perform essential responsibilities with or without reasonable accommodations.

Experience:6-8 years

Education:Bachelor's

Skills:Written communicationVerbal communicationClient managementContinuous improvement

Tech Stack:ITILIncident managementProblem managementRequest managementChange managementService level managementConfiguration management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT