Service Advisor

Alfardan Group
Doha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-14 yearsSkills: ["Customer service","Communication","Multitasking","Problem-solving","Attention to detail"]

Build a talent pool of customer-focused Automotive Service Advisors who guide customers from vehicle intake through service completion. You’ll greet and consult customers on issues and maintenance needs, manage service bookings, and keep customers updated with repair status and accurate cost/timeline estimates. The role also involves upselling maintenance packages and ensuring customer satisfaction by addressing concerns promptly in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alfardan Group
Alfardan Group
1 day ago

Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Build a talent pool of customer-focused Automotive Service Advisors who guide customers from vehicle intake through service completion. You’ll greet and consult customers on issues and maintenance needs, manage service bookings, and keep customers updated with repair status and accurate cost/timeline estimates. The role also involves upselling maintenance packages and ensuring customer satisfaction by addressing concerns promptly in a fast-paced environment.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers and provide a positive service experience.
  • •Consult customers about vehicle issues and maintenance needs.
  • •Schedule service appointments and manage service bookings.
  • •Provide accurate estimates for service costs and timelines and communicate repair status updates.
  • •Upsell additional services or maintenance packages and address customer concerns promptly.

Key Requirements

  • •Previous experience in an automotive service advisor role in the automotive industry.
  • •Strong communication and customer service skills.
  • •Knowledge of vehicle maintenance and repair processes.
  • •Ability to multitask and prioritize in a fast-paced environment.
  • •Sales skills to upsell services and maintenance packages.
Experience:3-14 yearsAutomotiveAutomotive dealership
Skills:Customer serviceCommunicationMultitaskingProblem-solvingAttention to detail
Tech Stack:Computer systemsDiagnostic toolsService and diagnostic technologies

Company Brief

Alfardan Group
Qatar-based diversified family-owned conglomerate with interests across real estate, automotive, jewelry, hospitality, finance, marine, and trading. Operates a portfolio of businesses serving consumer, commercial, and luxury markets in the Gulf region.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Doha, Qatar
Founded: 1954
WebsiteLinkedIn