Senior Manager, Coach & Instructor Enablement

Multiverse
London
Workplace: HybridContractFunction: Education & TrainingSkills: ["Cross-functional collaboration","Influencing","Data-driven decision-making","Communication","Managing stakeholders"]

Lead enablement operations for a large delivery organization by defining and owning four capability pillars, building the underlying Enablement Operations structure, and ensuring coaches and instructors meet clear standards. Drive QA, calibration, regulatory and process change readiness, and timely learner assessment outcomes using delivery performance data. Manage six specialists and partner cross-functionally with Learning, Operations, Quality, and Delivery Leadership to keep execution predictable at scale.

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FursaFursa
Multiverse
Multiverse
2 days ago

Senior Manager, Coach & Instructor Enablement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead enablement operations for a large delivery organization by defining and owning four capability pillars, building the underlying Enablement Operations structure, and ensuring coaches and instructors meet clear standards. Drive QA, calibration, regulatory and process change readiness, and timely learner assessment outcomes using delivery performance data. Manage six specialists and partner cross-functionally with Learning, Operations, Quality, and Delivery Leadership to keep execution predictable at scale.
Location: London
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Education & Training
Seniority: Sr. Manager level

Key Responsibilities

  • •Set the direction for four enablement pillars by defining owners, mandates, measures, prioritization, and trade-offs.
  • •Build and run enablement operations, including establishing SMEs for skills and requirements and tracking completion and coverage.
  • •Prioritise and re-prioritise a visible enablement roadmap in response to delivery data, business needs, and regulatory change.
  • •Partner with Learning, Operations, Quality, and Delivery to deliver through other teams and improve learner retention and achievement.
  • •Lead and develop six specialists via regular 1:1s, feedback, and clear individual measures.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceGym Membership

Key Requirements

  • •Proven track record delivering impact in a fast-paced, high-volume environment while balancing cross-functional priorities.
  • •Demonstrable operator skills: create clear owners, measures, cadence, and reporting from loosely defined problems.
  • •Experience in enablement, L&D, capability building, delivery operations, or quality within an at-scale frontline organization.
  • •Comfort with ambiguity and shifting priorities—decide with incomplete information, name accepted risks, and change course confidently.
  • •Excellent written and verbal communication, including running calibration and producing one-pagers for senior leaders.
Skills:Cross-functional collaborationInfluencingData-driven decision-makingCommunicationManaging stakeholders
Tech Stack:AIData

Company Brief

Multiverse
Multiverse provides apprenticeship and upskilling programs combining human coaching with AI to train employees in data, tech and AI skills, partnering with large organisations to deliver on-the-job learning and career mobility.
Industry: Corporate Training
Company Size: Enterprise (1,001+ employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: London, United Kingdom
Founded: 2016
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor