Field Quality Engineer IV - (E4)

Applied Materials
Kaohsiung
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Technical problem-solving","Continuous improvement","Operational excellence","Communication","Collaboration"]

Improve service quality, customer satisfaction, and equipment reliability across the installed base by analyzing field service data and recurring issue patterns. Partner across field service, engineering, manufacturing, quality, and suppliers to drive root-cause investigations and sustainable corrective actions. Build and track quality metrics, dashboards, and action plans, strengthen service documentation and knowledge reuse, and support product introductions and field reliability initiatives.

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Applied Materials
Applied Materials
1 week ago

Field Quality Engineer IV - (E4)

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Last checked: 2 hours agoStatus: Live

Job Summary

Improve service quality, customer satisfaction, and equipment reliability across the installed base by analyzing field service data and recurring issue patterns. Partner across field service, engineering, manufacturing, quality, and suppliers to drive root-cause investigations and sustainable corrective actions. Build and track quality metrics, dashboards, and action plans, strengthen service documentation and knowledge reuse, and support product introductions and field reliability initiatives.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
  • •Coach field teams on root-cause investigations and corrective actions for escalations and recurring issues.
  • •Partner cross-functionally (field service, engineering, manufacturing, customer quality, supplier quality, and business units) to resolve complex technical problems.
  • •Improve service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
  • •Develop and track quality metrics, dashboards, and action plans, and drive lessons learned and capability development across the organization.
Travel: Extensive travel

Key Requirements

  • •Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience.
  • •5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or a related technical role.
  • •Experience leading root-cause investigations and corrective actions.
  • •Strong analytical and problem-solving skills to interpret technical data and identify trends.
  • •Excellent communication and collaboration skills, with the ability to influence across multiple functions without direct authority.
Experience:5+ yearsSemiconductor equipmentCapital equipmentHigh-tech manufacturingCustomer support
Education:Bachelor's
Skills:Technical problem-solvingContinuous improvementOperational excellenceCommunicationCollaboration
Certifications:ASQLean Six Sigma

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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