Moniepoint Group

3 months ago

Implementation Officer (North Central)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

The Implementation Officer leads and delivers high-touch onboarding for new Moniebook POS customers in Kano, guiding retailers from signup to full operational usage within 30-60 days. You’ll design onboarding plans, configure product setup, deliver live trainings, monitor adoption, and ensure a smooth handoff to Account Managers, acting as the customer’s primary guide through early adoption.

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer’s onboarding journey.
•Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
•Training Delivery & Enablement: Conduct engaging live training sessions (one-on-one and group) educating retail staff on core Moniebook features, best practices, and workflows.
•Adoption Monitoring & Progress Tracking: Monitor usage data, transaction volume, feature adoption, and engagement signals; identify at-risk customers and intervene to improve adoption.
•Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager with context on goals, usage, and ongoing concerns to ensure continuity

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
•Proven track record of successfully onboarding customers to software platforms and driving product adoption
•Excellent communication and presentation skills with ability to train diverse audiences
•Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
•Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)

Experience:SaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCustomer focusOrganization

Languages:English

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

3 months ago

Implementation Officer (North Central)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer’s onboarding journey.
•Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
•Training Delivery & Enablement: Conduct engaging live training sessions (one-on-one and group) educating retail staff on core Moniebook features, best practices, and workflows.
•Adoption Monitoring & Progress Tracking: Monitor usage data, transaction volume, feature adoption, and engagement signals; identify at-risk customers and intervene to improve adoption.
•Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager with context on goals, usage, and ongoing concerns to ensure continuity

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
•Proven track record of successfully onboarding customers to software platforms and driving product adoption
•Excellent communication and presentation skills with ability to train diverse audiences
•Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
•Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)

Experience:SaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCustomer focusOrganization

Languages:English

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn