Customer Success Manager II, Enterprise

Braze
San Francisco, New York
Workplace: OnsiteFull timeUSD 94,620 - 102,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Account management","Relationship building","Customer advocacy","Time management","Strategic thinking","Teamwork"]

Own enterprise customer relationships in Braze’s Customer Experience team, partnering with Account Executives to drive renewals, retention, and net retention targets. Serve as the trusted advisor and main point of contact, building Success Plans, enabling feature adoption, and conducting account health analysis. Lead ongoing communication and executive reviews, advocate for customer feedback into product development, and coordinate with Technical Support and other teams to ensure seamless onboarding-to-ongoing support.

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FursaFursa
Braze
Braze
3 months ago

Customer Success Manager II, Enterprise

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Last checked: 7 hours agoStatus: Live

Job Summary

Own enterprise customer relationships in Braze’s Customer Experience team, partnering with Account Executives to drive renewals, retention, and net retention targets. Serve as the trusted advisor and main point of contact, building Success Plans, enabling feature adoption, and conducting account health analysis. Lead ongoing communication and executive reviews, advocate for customer feedback into product development, and coordinate with Technical Support and other teams to ensure seamless onboarding-to-ongoing support.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives for commercial alignment and to drive renewals, retention, and net retention targets.
  • •Serve as the main point of contact and trusted advisor for enterprise customers.
  • •Drive feature adoption through Success Plans, strategic guidance, and day-to-day enablement.
  • •Analyze customer product usage to identify opportunities and risks to account health.
  • •Coordinate with Technical Support, Industry Solutions, and Deliverability Services to deliver seamless support and advocate for customer feedback into product development.
Travel: Medium travel

Pay and Benefits

Salary: USD 94,620 - 102,000 annually
Equity and Bonus:Equity
Perks:EquityRsusHealth InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid LeaveParental LeaveFertility BenefitsLearning BudgetVolunteer WeekDonation Matching

Key Requirements

  • •2-5 years of relevant experience in customer success, onboarding, implementations, or project management.
  • •Proven track record managing complex enterprise accounts or projects with sophisticated clients and multiple stakeholders.
  • •Excellent written and verbal communication with strong follow-up and the ability to understand strategic customer problems.
  • •Experience working with medium and large technology companies that move fast.
  • •Domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (HTML etc).
Experience:2-5 yearsSaaS
Skills:CommunicationAccount managementRelationship buildingCustomer advocacyTime managementStrategic thinkingTeamwork
Languages:English
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn