AVP (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Full timeFunction: Government & Public AdministrationEducation: bachelorsSkills: ["Leadership","Communication","Analytical skills","Process improvement","Change management"]

Lead Issuer Services Operations in Kuala Lumpur for the APAC region within HSBC’s Global Service Centre framework. Own loan agency operations and ancillary functions, building scalable end-to-end processes while meeting service level and regulatory requirements. Manage an offshore team of 10–20, drive continuous process improvements and system migrations, and establish governance, reporting, and risk/control frameworks across operational disciplines.

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FursaFursa
HSBC
HSBC
1 day ago

AVP (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead Issuer Services Operations in Kuala Lumpur for the APAC region within HSBC’s Global Service Centre framework. Own loan agency operations and ancillary functions, building scalable end-to-end processes while meeting service level and regulatory requirements. Manage an offshore team of 10–20, drive continuous process improvements and system migrations, and establish governance, reporting, and risk/control frameworks across operational disciplines.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Manage Issuer Services Operations in Kuala Lumpur for APAC, providing operational support within the Global Service Centre framework in Malaysia.
  • •Accountable for Loan Agency Operations and ancillary functions offshored from Hong Kong.
  • •Build and maintain scalable end-to-end Issuer Services processes; drive continuous process improvement, migration of new functions, and efficiency gains for a new system.
  • •Provide operational governance, performance reporting, and ensure SLA and regulatory standards are met with appropriate metrics.
  • •Implement control and risk management frameworks, internal control standards, compliance requirements, and business contingency planning.

Key Requirements

  • •University degree level, or equivalent practical experience / maturity; business management and/or additional finance certifications would be preferred.
  • •Extensive working experience in the securities industry, including knowledge of inter-bank offered rate based loan administration.
  • •Proven experience in managing medium to large teams, with management position exposure to business partners across multiple geographical locations.
  • •Prior experience in syndicated loan operations would be preferred.
  • •Ability to communicate clearly and effectively in English (oral and written), with strong analytical, process improvement, and change execution skills.
Experience:Securities industryLoan administrationSyndicated loans
Education:Bachelor's
Skills:LeadershipCommunicationAnalytical skillsProcess improvementChange management
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn