Program Manager

PayPal
San Jose
Workplace: OnsiteFull timeUSD 109,000 - 156,200 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Strategic thinking","Continuous improvement","Customer advocacy","Problem resolution"]

Own client-facing programs to improve merchant satisfaction end to end. You’ll identify client needs through regular check-ins, build communication frameworks, define KPIs and monitoring for service effectiveness, and drive continuous improvement. Lead training programs, publish thought leadership on industry trends, refine issue-management processes, and develop customized service offerings informed by merchant feedback and evolving market needs.

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FursaFursa
PayPal
PayPal
1 day ago

Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own client-facing programs to improve merchant satisfaction end to end. You’ll identify client needs through regular check-ins, build communication frameworks, define KPIs and monitoring for service effectiveness, and drive continuous improvement. Lead training programs, publish thought leadership on industry trends, refine issue-management processes, and develop customized service offerings informed by merchant feedback and evolving market needs.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Proactively identify and address client needs through regular check-ins and assessments, delivering tailored solutions.
  • •Establish metrics, KPIs, and monitoring frameworks to enhance service delivery and drive continuous improvement.
  • •Develop and lead training programs for clients and team members to ensure strong product knowledge.
  • •Refine processes for complex issue management and improve problem resolution to boost client satisfaction.
  • •Synthesize merchant feedback into actionable insights and lead initiatives for merchant satisfaction, growth opportunities, and service offerings.

Pay and Benefits

Salary: USD 109,000 - 156,200 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Use metrics and KPIs to measure client satisfaction and service effectiveness.
  • •Create and drive comprehensive training programs to maintain high product knowledge.
  • •Develop communication frameworks that improve transparency and alignment with merchants.
  • •Manage complex issue resolution and refine issue management processes to improve outcomes.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationStrategic thinkingContinuous improvementCustomer advocacyProblem resolution

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn