Sr Client Service Advisor

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Communication","Interpersonal skills","Prioritization","Collaboration"]

Serve as a key escalation point for complex client servicing issues, supporting onboarding and ongoing account management. Analyze statements and fees, reprice accounts, and resolve billing, funding, and chargeback inquiries while guiding clients through PCI compliance. Provide advanced technical support for POS terminals, payment gateways, and VAR integrations. Coordinate with Sales, Operations, and third-party providers to improve activation, retention, and revenue protection.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Sr Client Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a key escalation point for complex client servicing issues, supporting onboarding and ongoing account management. Analyze statements and fees, reprice accounts, and resolve billing, funding, and chargeback inquiries while guiding clients through PCI compliance. Provide advanced technical support for POS terminals, payment gateways, and VAR integrations. Coordinate with Sales, Operations, and third-party providers to improve activation, retention, and revenue protection.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve complex client servicing escalations across workflow channels to ensure an exceptional client experience
  • •Provide expert onboarding and ongoing support for existing accounts
  • •Provide advanced technical support for POS terminals, payment gateways, and VAR integrations
  • •Analyze statements and fees, reprice accounts, and advise clients on chargebacks, billing discrepancies, and funding investigations
  • •Coordinate with Sales, Operations, and third-party service providers to support onboarding/activation and drive retention

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree
  • •Minimum 5 years’ experience in merchant services or a related industry
  • •Strong analytical and problem-solving skills
  • •Excellent communication and interpersonal skills
  • •Thorough knowledge of software programs including Word and Excel, Salesforce, and ability to learn additional systems
Experience:5+ yearsMerchant services
Education:Bachelor's
Skills:Analytical problem-solvingCommunicationInterpersonal skillsPrioritizationCollaboration
Tech Stack:WordExcelSalesforcePOS terminalsPayment gatewaysThird-party gateway platformsCloverACH reject resolution

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn