Senior Analyst, CRC Logistics

RTX
Philippines
Workplace: HybridFull timeFunction: Supply Chain & LogisticsExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Customer relationship management","Reasoning","Quick learning","Problem solving"]

Manage inbound Aircraft on Ground (AOG) and critical part demand by resolving customer issues from initiation to closure. Use CRM and ERP systems to process, monitor, and follow up on cases while maintaining strong customer relationships. Coordinate with internal teams (supply chain, shipping, quality, and other stakeholders), communicate needed flow-downs, drive KPI performance, and support continuous improvement. Work a non-traditional shift schedule as assigned.

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FursaFursa
RTX
RTX
3 hours ago

Senior Analyst, CRC Logistics

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage inbound Aircraft on Ground (AOG) and critical part demand by resolving customer issues from initiation to closure. Use CRM and ERP systems to process, monitor, and follow up on cases while maintaining strong customer relationships. Coordinate with internal teams (supply chain, shipping, quality, and other stakeholders), communicate needed flow-downs, drive KPI performance, and support continuous improvement. Work a non-traditional shift schedule as assigned.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Communicate effectively and professionally with customers while handling ambiguity and making decisions
  • •Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand across Collins Aerospace customers
  • •Process, monitor, and track customer issues from initiation to closure using CRM and ERP systems
  • •Follow up with customers on issues and cases while maintaining strong customer relationships
  • •Coordinate with internal departments to ensure timely and accurate flow-downs to supply chain, shipping, quality, and other stakeholders

Key Requirements

  • •Bachelor’s degree (or, in absence of a degree, 6 years of relevant experience)
  • •Experience resolving customer complaints and problems
  • •Proficiency with MS Outlook, Excel, PowerPoint, and Word
  • •Strong numerical, written, and verbal communication and reasoning skills
  • •Experience analyzing and troubleshooting challenging scenarios; ability to handle time-sensitive, high-pressure situations
Experience:6+ yearsAerospaceManufacturing
Education:Bachelor's
Skills:CommunicationCustomer relationship managementReasoningQuick learningProblem solving
Tech Stack:CRMERPMS OutlookExcelPowerPointWordSAPSalesforceVBA

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website