Account Manager - Payouts

Wise
Austin
Workplace: HybridFull timeUSD 120,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Project management","Triage","Relationship management","Problem-solving","Building playbooks"]

Own the full post-sale lifecycle for North American enterprise payout accounts, including partner onboarding and technical go-lives. Manage account health and drive net revenue expansion through new payment corridors, currencies, payout flows, and business units. Serve as the primary technical point of contact for API and settlement issues, building playbooks, escalation paths, and compliance-aware operating processes while collaborating with cross-functional Wise platform teams.

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FursaFursa
Wise
Wise
1 day ago

Account Manager - Payouts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the full post-sale lifecycle for North American enterprise payout accounts, including partner onboarding and technical go-lives. Manage account health and drive net revenue expansion through new payment corridors, currencies, payout flows, and business units. Serve as the primary technical point of contact for API and settlement issues, building playbooks, escalation paths, and compliance-aware operating processes while collaborating with cross-functional Wise platform teams.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Project-manage newly signed enterprise accounts from contract execution to first successful payout run, partnering with pre-sales and implementation teams.
  • •Drive net revenue retention and expansion across the portfolio by growing adoption of new payment corridors, currencies, payout flows, and additional business units.
  • •Serve as the primary technical point of contact for live enterprise partners, triaging API batch failures, webhook errors, and settlement discrepancies with partner engineering before escalation.
  • •Monitor transaction volume metrics to detect usage anomalies, operational risks, or drop-offs ahead of formal account reviews.
  • •Design and implement foundational post-sale processes such as onboarding playbooks, account health scoring models, QBR formats, and internal escalation paths; collaborate cross-functionally with support, compliance, pricing, and product.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Key Requirements

  • •4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
  • •Proven ability to meet or exceed quantified expansion and net revenue growth metrics.
  • •Strong technical aptitude to understand API and payment infrastructure concepts and diagnose client technical issues with internal teams.
  • •Comfort building operational playbooks from scratch in ambiguous, unstructured environments.
  • •Data fluency using transactional data and client usage metrics to assess portfolio health and identify expansion opportunities.
Experience:4+ yearsPaymentsFintechAPI infrastructure
Skills:Project managementTriageRelationship managementProblem-solvingBuilding playbooks
Languages:English
Tech Stack:APIWebhooks

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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