Complaints Handler (Manchester, GB, M1 4BP)

HSBC
Manchester
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Self-awareness","Teamwork","Collaboration","Problem-solving"]

Handle customer complaints to deliver superior customer service and improve customer experience. Support initiatives that enhance service delivery, improve communications and internal processes, and enable revenue-generating teams with servicing support. Escalate complaints appropriately to senior management, regulatory bodies, or HSBC group while listening to customers, resolving issues efficiently, and preventing repeat problems with long-term solutions.

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FursaFursa
HSBC
HSBC
15 hours ago

Complaints Handler (Manchester, GB, M1 4BP)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle customer complaints to deliver superior customer service and improve customer experience. Support initiatives that enhance service delivery, improve communications and internal processes, and enable revenue-generating teams with servicing support. Escalate complaints appropriately to senior management, regulatory bodies, or HSBC group while listening to customers, resolving issues efficiently, and preventing repeat problems with long-term solutions.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Support initiatives to enhance customer experience and support increased sales, retention, and expansion of client relationships.
  • •Support improvement initiatives across areas such as staff development, customer communication, and internal process improvement.
  • •Assist revenue generating teams with servicing support for customers.
  • •Escalate customer complaints to senior management or regulatory bodies or HSBC group as appropriate, in line with policies.
  • •Listen to customers, take ownership to resolve concerns quickly and efficiently, and prevent further issues with long-term solutions.

Key Requirements

  • •Experience working in a relevant environment such as customer service and inbound telephony.
  • •Desire to continually improve the service delivered to customers.
  • •Written communication skills with the ability to adapt your style.
  • •Excellent telephone manner with strong telephony skills.
  • •Ability to work independently while demonstrating teamwork and collaboration.
Experience:Customer serviceInbound telephony
Skills:CommunicationSelf-awarenessTeamworkCollaborationProblem-solving

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn