Customer Service Specialist – Order Management (m/f/d)

Own end-to-end order management for an assigned customer portfolio, keeping customers informed on order status, delays, deliveries, and invoices. Handle inquiries by phone and email, proactively collaborate with internal and external stakeholders, and ensure smooth order processing including returns and complaints. Maintain master data in the SAP-based CRM system while working with a nine-member customer service team in a hybrid/home-office setup with occasional in-office days in Vienna.