Customer Implementation Delivery Leader

U.S. Bancorp
Atlanta, Minneapolis, Charlotte
Workplace: OnsiteFull timeUSD 94,010 - 110,600 annuallyFunction: Transportation & Fleet OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Analytical thinking","Risk management"]

Lead a team of Implementation Managers to drive enterprise customer onboarding through implementation, go-live, operational readiness, and handoff to ongoing support. Partner with Sales, Relationship Management, Product, Technology, Operations, and Support to ensure commitments are met and escalations are resolved. Establish implementation standards and use metrics and customer feedback to improve process efficiency and customer outcomes across direct and partner-channel programs.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Customer Implementation Delivery Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of Implementation Managers to drive enterprise customer onboarding through implementation, go-live, operational readiness, and handoff to ongoing support. Partner with Sales, Relationship Management, Product, Technology, Operations, and Support to ensure commitments are met and escalations are resolved. Establish implementation standards and use metrics and customer feedback to improve process efficiency and customer outcomes across direct and partner-channel programs.
Location: Atlanta, Minneapolis, Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Implementation Managers to deliver customer onboarding and implementation activities.
  • •Oversee implementation delivery for enterprise, gateway, integrated, and partner-acquired customer onboarding programs.
  • •Ensure implementation milestones, deliverables, customer commitments, and go-live timelines are consistently achieved.
  • •Partner cross-functionally to align internal stakeholders and resolve escalations and obstacles across the implementation lifecycle.
  • •Establish implementation standards and drive operational excellence through process improvement, standardization, automation, and continuous improvement.

Pay and Benefits

Salary: USD 94,010 - 110,600 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term DisabilityParental Leave401kRetirementPaid LeaveAdoption Assistance

Key Requirements

  • •Bachelor’s degree, or equivalent work experience.
  • •Typically five or more years of relevant experience.
  • •Experience leading implementation, onboarding, client delivery, customer success, or operational teams.
  • •Leadership experience coaching, developing, and managing employees.
  • •Strong knowledge of implementation lifecycle management, project delivery, and operational readiness processes.
Experience:5+ yearsFinancial servicesPaymentsSaaS
Education:Bachelor's
Skills:LeadershipCommunicationOrganizational skillsAnalytical thinkingRisk management
Tech Stack:CRMProject management platformsWorkflow platforms

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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