2 months ago

Urgent Hiring: Quality Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the quality assurance function for a telecommunications contact-center environment in the Manila area, overseeing COPC audits (Live, Recorded, Side-by-Side), sampling plans, and QA coaching to improve consultant performance. Analyze monitoring data, drive process improvements, and communicate insights to Service Delivery and Training teams. Build competencies, engage the team, and identify opportunities to reduce waste and increase efficiency.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Prepare weekly Sampling Plan and share with the CE team.
•Ensure that all types of transactions are monitored.
•Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side.
•Drive quality awareness programs and performance improvement projects.
•Collaborate with stakeholders to discuss performance and deliver excellent service to customers

Key Requirements

•At least 2-3 years of Quality Supervisor experience.
•Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service environment
•Proficiency in MS Office applications and quality management software
•Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends
•Excellent verbal and written communication skills, with the ability to provide constructive feedback and coach team members

Experience:Telecommunications

Skills:CommunicationLeadershipAnalyticalProblem-solvingTeamwork

Certifications:Six Sigma

Languages:English

Tech Stack:MS Office

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 months ago

Urgent Hiring: Quality Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Prepare weekly Sampling Plan and share with the CE team.
•Ensure that all types of transactions are monitored.
•Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side.
•Drive quality awareness programs and performance improvement projects.
•Collaborate with stakeholders to discuss performance and deliver excellent service to customers

Key Requirements

•At least 2-3 years of Quality Supervisor experience.
•Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service environment
•Proficiency in MS Office applications and quality management software
•Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends
•Excellent verbal and written communication skills, with the ability to provide constructive feedback and coach team members

Experience:Telecommunications

Skills:CommunicationLeadershipAnalyticalProblem-solvingTeamwork

Certifications:Six Sigma

Languages:English

Tech Stack:MS Office

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor