Senior AI Solutions Deployment & Integrations Lead

Teletech
Philippines
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Change management","Cross-functional coordination","Autonomy","Reporting discipline","Customer experience focus"]

Own wave-level deployment readiness and execution for AI initiatives across assigned sites and regions. Lead embedded AI validation and the technical go-live gate to ensure solutions are reliable before reaching agents and customers. Drive site-level change management, coordinate agent and supervisor readiness, and partner with IT, AI enablement, and training teams to keep rollouts on track. Create repeatable deployment blueprints and ensure consistent customer experience across languages and regional workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Teletech
Teletech
5 days ago

Senior AI Solutions Deployment & Integrations Lead

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own wave-level deployment readiness and execution for AI initiatives across assigned sites and regions. Lead embedded AI validation and the technical go-live gate to ensure solutions are reliable before reaching agents and customers. Drive site-level change management, coordinate agent and supervisor readiness, and partner with IT, AI enablement, and training teams to keep rollouts on track. Create repeatable deployment blueprints and ensure consistent customer experience across languages and regional workflows.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Own wave-level deployment readiness and execution for AI initiatives across assigned sites and regions.
  • •Lead embedded AI validation and the technical go-live gate to confirm solutions are reliable before agents and customers.
  • •Coordinate site-level change management and ensure agents and supervisors are prepared and confident using new tools.
  • •Partner with IT on platform readiness and CCaaS/CRM coordination; coordinate training timing and content handoff with GLK.
  • •Flag localization considerations (language, dialect, regional workflow variance) and deliver weekly rollout status updates.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid HolidaysEmployee AssistanceEmployee DiscountTraining

Key Requirements

  • •Bachelor’s degree in a related field.
  • •5+ years’ experience in deployment management, implementation, or technical program management in a contact center/customer experience technology environment.
  • •Experience managing multi-site rollouts across time zones, ideally spanning EU/NA or APAC.
  • •Experience in automotive or other regulated contact center environments (preferred).
  • •Familiarity with CCaaS/CRM migration and stabilization windows (e.g., NICE, Dynamics, Salesforce).
Experience:Contact centerCustomer experience technologyAI/automationCCaaSCRM
Education:Bachelor's
Skills:Change managementCross-functional coordinationAutonomyReporting disciplineCustomer experience focus
Tech Stack:AICCaaSCRMNICEDynamicsSalesforce

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn