Customer Support Engineer

Fivetran
Denver
Workplace: HybridFull timeUSD 80,489 - 96,590.5 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer advocacy","Written communication","Verbal communication","Troubleshooting","Process-oriented problem-solving"]

Provide virtual technical support to Fivetran customers and partners as a member of the API Connector Team. Investigate and troubleshoot issues in the Fivetran environment using logs and internal/external tools, and partner with the Dev team to resolve bugs impacting customers. Serve as a subject matter expert on Fivetran API Connectors, document solutions in the knowledge base, and collaborate with global stakeholders to improve both resolution and prevention of issues.

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FursaFursa
Fivetran
Fivetran
4 months ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide virtual technical support to Fivetran customers and partners as a member of the API Connector Team. Investigate and troubleshoot issues in the Fivetran environment using logs and internal/external tools, and partner with the Dev team to resolve bugs impacting customers. Serve as a subject matter expert on Fivetran API Connectors, document solutions in the knowledge base, and collaborate with global stakeholders to improve both resolution and prevention of issues.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide virtual technical support to Fivetran customers and partners.
  • •Work with customers and stakeholders to ensure timely resolution and high satisfaction.
  • •Investigate and troubleshoot technical issues in the Fivetran environment using logs and tools.
  • •Partner with the Dev team to identify and resolve bugs impacting customers.
  • •Become an SME on Fivetran API Connectors and document solutions in the knowledge base.

Pay and Benefits

Salary: USD 80,489 - 96,590.5 annually
Perks:Health InsurancePaid LeaveParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •2+ years of relevant professional experience.
  • •Strong customer advocacy skills via email and video calls/screen shares.
  • •Excellent written and verbal communication skills in English.
  • •Experience troubleshooting APIs, including making API requests, interpreting responses/error codes, and navigating API documentation.
  • •Basic understanding of networking fundamentals (TCP/IP model) and experience working with databases (SQL and NoSQL).
Experience:Data infrastructure
Skills:Customer advocacyWritten communicationVerbal communicationTroubleshootingProcess-oriented problem-solving
Languages:English
Tech Stack:APIsAPI requestsAPI documentationTCP/IPSQLNoSQLLogsGitHubPull RequestsSnowflakeDatabricksBigQueryAmazon RedshiftData warehouse infrastructure

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn