Insurance Claims Adjuster

American Express
Phoenix
Workplace: HybridFull timeUSD 26.2 - 43.87 hourlyFunction: Insurance & ActuarialExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer-first mindset","Problem-solving","Time management","Organizational skills","Attention to detail"]

Investigate and settle insurance claims by handling inbound and outbound calls and communicating directly with customers to ensure timely, accurate decisions. Make claims decisions for AMEX Assurance Company products and embedded benefits while maintaining state compliance. Work a flexible schedule with a hybrid arrangement (minimum onsite days) from Phoenix, AZ or Sunrise, FL, prioritizing customer-first service, problem-solving, and attention to detail.

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FursaFursa
American Express
American Express
1 day ago

Insurance Claims Adjuster

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Investigate and settle insurance claims by handling inbound and outbound calls and communicating directly with customers to ensure timely, accurate decisions. Make claims decisions for AMEX Assurance Company products and embedded benefits while maintaining state compliance. Work a flexible schedule with a hybrid arrangement (minimum onsite days) from Phoenix, AZ or Sunrise, FL, prioritizing customer-first service, problem-solving, and attention to detail.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Investigate and research claims using tools available.
  • •Receive inbound calls and make outbound calls to settle claims.
  • •Communicate with customers via written and/or direct phone interaction to support timely decisions.
  • •Make claims decisions for AMEX Assurance Company products and embedded benefits.
  • •Maintain state compliance and follow a flexible hybrid/on-site schedule, including possible rotational weekends.

Pay and Benefits

Salary: USD 26.2 - 43.87 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid ParentalCounseling Support

Key Requirements

  • •2 years of customer service experience.
  • •Demonstrate customer-first communication skills (verbal, written, interpersonal) and strong phone skills.
  • •Adapt to shifting priorities and rapid workflow changes while maintaining initiative with minimal supervision.
  • •Show strong problem-solving, time management, organizational skills, and superior accuracy/attention to detail.
  • •Strong PC skills including MS Word and Excel; preferred experience/training may include travel/medical claims and a current claims adjuster license (or ability to obtain one).
Experience:2+ years
Education:High School
Skills:CommunicationCustomer-first mindsetProblem-solvingTime managementOrganizational skillsAttention to detail
Licenses:Claims Adjuster License
Languages:US
Tech Stack:MS WordExcelPC skills

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn