Chep

1 month ago

Customer Service Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Coordinate customer interactions across onboarding, inquiries, and issue resolution in a cross-functional logistics team. You’ll manage accounts, maintain data integrity, provide insights for service improvements, and partner with Sales, Finance, and Operations to ensure a seamless customer experience and strong retention.

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
•Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
•Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
•Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
•Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.

Key Requirements

•Proven experience handling customer inquiries and complaints with a focus on timely resolution and SLA adherence.
•Experience in onboarding customers, setting up accounts, and delivering system training to support customer success.

Experience:LogisticsSupply chainCustomer service

Skills:CommunicationCollaborationProblem-solvingData entryData integrity

Languages:EnglishSpanishPortuguese

Tech Stack:ExcelAccessSalesforcePowerPoint

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Chep

1 month ago

Customer Service Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
•Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
•Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
•Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
•Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.

Key Requirements

•Proven experience handling customer inquiries and complaints with a focus on timely resolution and SLA adherence.
•Experience in onboarding customers, setting up accounts, and delivering system training to support customer success.

Experience:LogisticsSupply chainCustomer service

Skills:CommunicationCollaborationProblem-solvingData entryData integrity

Languages:EnglishSpanishPortuguese

Tech Stack:ExcelAccessSalesforcePowerPoint

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn