Director, Client Management

American Express
New York
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Executive & General ManagementEducation: bachelorsSkills: ["People leadership","Relationship management","Consultative selling","Negotiation","Strategic thinking"]

Lead a portfolio of complex, strategic merchant relationships and manage a team of Client Managers. Set portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth, while establishing and deepening C-level executive relationships. Own consultative selling, complex negotiations, and P&L/portfolio management, and coordinate cross-functional teams across partnerships, B2B, marketing, finance, pricing, risk, operations, compliance, and legal to deliver integrated client solutions.

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American Express
American Express
1 day ago

Director, Client Management

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead a portfolio of complex, strategic merchant relationships and manage a team of Client Managers. Set portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth, while establishing and deepening C-level executive relationships. Own consultative selling, complex negotiations, and P&L/portfolio management, and coordinate cross-functional teams across partnerships, B2B, marketing, finance, pricing, risk, operations, compliance, and legal to deliver integrated client solutions.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Set portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth.
  • •Lead, coach, and develop a team of Client Managers with clear priorities and accountability.
  • •Establish and deepen relationships with senior and C-level merchant executives to position American Express as a trusted strategic partner.
  • •Identify and pursue opportunities to expand relationships across acceptance, B2B, marketing, partnerships, and other growth initiatives.
  • •Lead and support complex negotiations and develop profitable deal structures, pricing scenarios, value levers, and card acceptance agreements.
Travel: High travel

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental LeavePaid ParentalWellness StipendCounseling SupportHybrid Work

Key Requirements

  • •Experienced people leader and relationship manager leading teams responsible for complex, strategic client relationships.
  • •Proven ability to develop and execute portfolio and client strategies that drive profitable growth and uncover new opportunities.
  • •Track record of consultative selling and business development across B2C, B2B, and other strategic programs.
  • •Significant experience leading complex commercial negotiations with strong knowledge of financial economics, profitability levers, and deal structures.
  • •Bachelor’s degree required; advanced degree is a plus.
Education:Bachelor's
Skills:People leadershipRelationship managementConsultative sellingNegotiationStrategic thinking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn