Coordinator - Reservations Services

flydubai
Dubai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2-4 yearsEducation: high_schoolSkills: ["Customer Focus","Teamwork","Effective Communication","Personal Accountability","Resilience"]

Coordinate and support reservation-related inquiries for travel agencies, handling requests through the TA portal and GDS while maintaining service quality. Manage group services and flight disruptions by processing rebookings, cancellations, and schedule changes, coordinating with airports and other airlines as needed. Process staff travel reservations and visa applications in the e-DNRD system, follow up on approvals, and handle visa extensions. Resolve credit card call-out issues and support in-house system testing with finance on refunds.

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FursaFursa
flydubai
flydubai
1 day ago

Coordinator - Reservations Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate and support reservation-related inquiries for travel agencies, handling requests through the TA portal and GDS while maintaining service quality. Manage group services and flight disruptions by processing rebookings, cancellations, and schedule changes, coordinating with airports and other airlines as needed. Process staff travel reservations and visa applications in the e-DNRD system, follow up on approvals, and handle visa extensions. Resolve credit card call-out issues and support in-house system testing with finance on refunds.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Handle reservation related queries from travel agencies via the TA portal and GDS.
  • •Respond to phone calls and emails professionally while maintaining service quality levels.
  • •Manage group services requests and flight disruption handling, including rebooking and schedule changes in line with company policy.
  • •Process staff ticket reservations and visa applications in the e-DNRD system, including visa extensions and follow-ups for approvals.
  • •Review credit card failed transactions, coordinate credit/refund queries with finance, and support testing of in-house system updates.

Key Requirements

  • •High School Diploma.
  • •Fluent in English; other languages are an advantage.
  • •2 - 4 years of experience with the required qualifications.
  • •Previous experience in a customer service or reservations role is preferred.
Experience:2-4 years
Education:High School
Skills:Customer FocusTeamworkEffective CommunicationPersonal AccountabilityResilience
Languages:English
Tech Stack:GDSE-DNRD

Company Brief

flydubai
Government-owned low-cost carrier based in Dubai operating short- and medium-haul international services to 100+ destinations with a fleet of Boeing 737s (expanding), focused on affordable air travel and strong partnerships including code-share with Emirates.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2008
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