Sonova

2 months ago

IT Platform Service Manager (ERP/SAP) (Barcelona, Spain)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead end-to-end ERP platform service delivery, owning incident and problem management, while governing external L2/L3 vendors to deliver permanent fixes. Drive transitions to SAP S/4HANA, ensure platform health and stability during changes, and influence stakeholders across a global IT landscape to optimize service delivery.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own end-to-end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
•Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
•Lead major incident coordination and root-cause resolution
•Drive service transitions (new vendors, onboarding, handover)
•Ensure supportability, stable operations, and platform health – even during change

Key Requirements

•ERP implementation experience is a must (SAP S/4HANA strongly preferred)
•Several years of vendor governance / managed services leadership
•Strong ITIL / service management background
•Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions
•Confidence to lead and manage through ambiguity and organizational change

Experience:ERPSAPITILVendor governance

Skills:LeadershipCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:SAP S/4HANADynamics 365ITILERPVendor governance

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

2 months ago

IT Platform Service Manager (ERP/SAP) (Barcelona, Spain)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own end-to-end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
•Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
•Lead major incident coordination and root-cause resolution
•Drive service transitions (new vendors, onboarding, handover)
•Ensure supportability, stable operations, and platform health – even during change

Key Requirements

•ERP implementation experience is a must (SAP S/4HANA strongly preferred)
•Several years of vendor governance / managed services leadership
•Strong ITIL / service management background
•Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions
•Confidence to lead and manage through ambiguity and organizational change

Experience:ERPSAPITILVendor governance

Skills:LeadershipCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:SAP S/4HANADynamics 365ITILERPVendor governance

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website