Sr. Desktop Support Specialist (Apple/IOS Support)

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Problem-solving","Multitasking","Organizational skills","Customer-first mindset"]

Provide onsite technical support for Apple iOS (iPhones, iPads) and macOS systems, including executive-level troubleshooting and meeting setup support. Diagnose and resolve hardware, software, and networking issues, and assist with Apple device setup, configuration, and management. Administer mobile device management using Jamf, AirWatch, and Intune, keep devices secure and optimized, maintain hardware/software inventory, and document issues and resolutions.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Sr. Desktop Support Specialist (Apple/IOS Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide onsite technical support for Apple iOS (iPhones, iPads) and macOS systems, including executive-level troubleshooting and meeting setup support. Diagnose and resolve hardware, software, and networking issues, and assist with Apple device setup, configuration, and management. Administer mobile device management using Jamf, AirWatch, and Intune, keep devices secure and optimized, maintain hardware/software inventory, and document issues and resolutions.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to end-users on Apple iOS devices and macOS systems.
  • •Deliver executive support services including rapid troubleshooting, meeting setup, and high-priority assistance for senior leadership.
  • •Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • •Assist with setup, configuration, and management of Apple and iOS devices.
  • •Support and administer MDM solutions (Jamf, AirWatch, Intune) and perform maintenance, security updates, and optimizations; document work and maintain inventory.

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:Health InsuranceDental PlanVision Plan401kPaid LeavePaid Parental

Key Requirements

  • •5+ years of related experience in desktop support or a similar IT support role.
  • •Strong expertise supporting Apple iOS and macOS environments, including executive support experience.
  • •Knowledge of troubleshooting Apple hardware, software, and peripherals.
  • •Experience with mobile device management (MDM) tools such as Jamf, AirWatch, and Intune.
  • •Ability to clearly explain technical concepts to non-technical and executive users.
Experience:5+ years
Skills:CommunicationProblem-solvingMultitaskingOrganizational skillsCustomer-first mindset
Certifications:Apple Certified iOS Technician (ACiT)Apple Certified Support Professional (ACSP)
Tech Stack:Apple DevicesApple HardwareApple iOSMacOSJamfAirWatchIntuneTeamsZoomOffice 365

Eligibility

Nationality:US National
Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn