Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

Cursor
Singapore, Australia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Coaching","Mentoring"]

A leadership role to build and manage Cursor’s Technical Support Engineering team, guiding engineers to solve complex technical issues, automate workflows, and partner with Product and Engineering to influence roadmap. You’ll scale AI-enabled developer support, champion documentation, and empower customers and teammates in a fast-paced startup environment.

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FursaFursa
Cursor
Cursor
1 year ago

Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

A leadership role to build and manage Cursor’s Technical Support Engineering team, guiding engineers to solve complex technical issues, automate workflows, and partner with Product and Engineering to influence roadmap. You’ll scale AI-enabled developer support, champion documentation, and empower customers and teammates in a fast-paced startup environment.
Location: Singapore, Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
  • •Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
  • •Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
  • •Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
  • •Drive operational excellence by improving workflows, building automations, and streamlining tooling.

Key Requirements

  • •5+ years in a hands-on technical support or engineering role with leadership experience
  • •Proven track record managing or leading a technical support team in a SaaS or developer-focused company
  • •Strong debugging and problem-solving skills with deep understanding of software development workflows
  • •Familiarity with IDEs, LLMs, and AI-powered developer tools
  • •Excellent communication skills with the ability to coach teams and engage with senior external stakeholders
Experience:5+ yearsDeveloper toolsSaaS
Skills:CommunicationLeadershipProblem-solvingCoachingMentoring
Tech Stack:IDELLMsAI

Company Brief

Cursor
Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 3.0
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