NTT

4 months ago

Principal BPO/BPaaS Sales Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive and close large, complex BPO and BPaaS deals for an Agentic AI Customer Service business in the UK & I region. Proactively create demand and originate opportunities with C-level decision makers, leveraging industry expertise to craft AI-first, transformative propositions. Lead the full sales cycle from prospecting through negotiation, partner cross-functionally with solution architects and pricing teams, and execute go-to-market activities.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Sr. Manager level

Key Responsibilities

•Proactively originate and create demand in the market by building relationships with decision-maker buyers.
•Serve as a subject matter expert in one or more target industries and articulate transformation opportunities across the value chain.
•Use a consultative approach to understand prospective organizations’ challenges and develop customized AI-enabled BPO/BPaaS propositions.
•Lead the end-to-end sales cycle, collaborating with solution architects, pricing, legal, and operations to structure and close multi-million-dollar ACV BPO deals.
•Develop and execute go-to-market plans with internal leaders and industry/alliance partners; maintain executive-level relationships and stay current on industry and AI technology trends.

Travel: Medium travel

Key Requirements

•15+ years of BPO/business process services sales experience with deep knowledge of transformative outsourcing models, focused on contact centres.
•Proven success selling large, complex global BPO deals (ideally >$20M TCV).
•Industry experience selling transformative customer experience/customer service and industry core value-chain deals.
•Strong financial acumen to structure complex deal constructs.
•Exceptional executive presence, communication, and relationship-building skills.

Experience:BPOBusiness Process ServicesContact CentresGlobal dealsAI customer service

Skills:Executive presenceCommunicationRelationship-buildingConsultative sellingStrategic planning

Tech Stack:AIAgentic AIGenerative AIAnalyticsTechnology automationAutomationBPaaSBPO

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT